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About Us

Serving the Amateur Astronomy Community since 2001, High Point Scientific is one of the largest specialty retailers of Telescopes & Telescope Accessories in the United States.  We strive to be the best company for our customers to buy from, our employees to work for, and our vendors to sell to!  We have worked hard to build a great team of associates that embody our founding principals and are always looking for great men and women to enhance our customer experience.  Are you up to the challenge?

About You

We look for individuals with a strong work ethic, communication skills (both oral and written), organizational skills, empathy, and the ability to promote our brand. We look for self-starters with an entrepreneurial spirit that can help uncover opportunities within our business.  Most importantly, we look for great people who are fun to work with! 

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Job Title – Specialty Sales Associate

Summary of Primary Functions

Assist customers with purchasing considerations.  Work to deliver an optimal customer experience in order to ensure product satisfaction.  Offer post-sale technical support. 

Essential Duties & Responsibilities

  • Answering customer phone calls, emails, and online chat requests.
  • Assist customers with product selection decisions and make recommendations that will enhance their observing experience.
  • Process orders.
  • Quickly and thoroughly solve problems for customers when orders and experiences don't go 100% as planned.
  • Support customers post-sale to ensure their equipment works properly.
  • Provide customers with order status updates.
  • Work with leadership team to develop initiatives that improve the customer experience.

 Qualifications

  • Knowledge and in-depth understanding of telescope equipment and observing techniques.
  • Experience with order management systems, Microsoft and Google applications.
  • Exhibit strong interpersonal skills and a desire to help amateur astronomers improve their observing experiences.
  • Demonstrate the ability to stay organized in a fast-paced work environment.  
  • Display the ability to communicate via email in a professional manner.

Job Type:  Full Time

Apply
 
Send resume and cover letter to robert@highpointscientific.com.  We look forward to hearing from you!
 
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Job Title – Shipping & Receiving Associate

Summary of Primary Functions

Facilitate the daily flow of shipping & receiving.  Collaborate with existing warehouse associates to ensure timely delivery of customer orders and timely receiving of inbound shipments.  

Essential Duties & Responsibilities

  • Prepare outgoing shipments, ensure merchandise is packed securely and in a timely manner.
  • Receive daily inbound shipments, verify for accuracy.  
  • Record arrival of inbound shipments and store merchandise in assigned warehouse locations.
  • Maintain a record of inbound shipment discrepancies and damaged merchandise.
  • Maintain warehouse by accurately organizing inventory and discarding excess shipment materials.
  • Manage customer return authorization shipments.  Inspect package and prep for return to supplier. 

 Qualifications

  • Strong interpersonal skills – Must be able to connect with internal team members and suppliers.
  • Strong organizational skills – Demonstrate the ability to stay organized in a fast-paced work environment. 
  • Experience - Minimum 1 year of shipping department experience.
  • Microsoft & Google Application Proficiency – Exhibit experience in working with each operating system.
Job Type:  Full Time
 
Apply
 
Send resume and cover letter to robert@highpointscientific.com.  We look forward to hearing from you!

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Job Title – Customer Service Coordinator 

Summary of Primary Functions

Facilitate day to day order flow functions that include communicating with customers & suppliers, processing incoming orders and managing customer returns.

Essential Duties & Responsibilities

  • Effectively and professionally respond to customer & vendor inquiries.
  • Organize, verify and process incoming orders.
  • Manage customer returns and prepare returned items for deployment to each respective vendor.
  • Update website content to reflect current pricing and product specifications.
  • Support shipping department when necessary.

 Qualifications

  • Strong interpersonal skills – Must be able to connect with customers and suppliers and easily understand their specific needs.
  • Strong organizational skills – Demonstrate the ability to stay organized in a fast-paced work environment.  
  • Advanced written communication proficiency – Demonstrate ability to communicate via email in a professional manner.
  • Ecommerce platform proficiency - Demonstrate previous experience in using ecommerce platforms to process orders.
  • Microsoft & Google Applications – Exhibit experience in working with each operating system.
Job Type:  Full Time
 
Apply
 
Send resume and cover letter to robert@highpointscientific.com.  We look forward to hearing from you!
 

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Job Title – Content Writer & Web Assistant

Summary of Primary Functions

Help create and maintain a vibrant, informative and engaging website and social media presence.

Essential Duties & Responsibilities

  • Copy Writing - Write SEO-rich product descriptions and articles for www.highpointscientific.com.
  • Web Publishing - Update images, pricing and written content using our content management system.
  • Product Creation - Add new products to the website using the Magento e-commerce platform.  

 Qualifications

  • Ability to write clean, precise copy on a variety of topics that include, but are not limited to astronomy, photography, and telescope equipment with the help of copy from product manufacturers.
  • Must be detail-oriented and organized.  
  • Must have experience in photo editing, spreadsheet management, and word processing applications.
  • Experience - Minimum 1 year of copy writing experience.

Bonus Qualifications

  • Ecommerce platform proficiency - Previous experience using ecommerce platforms (Magento, Shopify, Wordpress) and content management systems.
  • Understanding of astronomy and photography equipment.
  • Basic understanding of Search Engine Optimization (SEO)
Job Type:  Full Time
 
Apply
 
Send resume and cover letter to robert@highpointscientific.com.  We look forward to hearing from you!
 

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