Returns Policy

Basic Product Return

All of us at High Point want you to be 100% satisfied with your purchase! We will accept returns up to 30 Days after the purchase date. To receive a full refund less shipping and handling fees, all returned products must be in new condition, contain all of the original packing material and product components. All returns must be accompanied by a RMA Number. The RMA Number must be posted on the shipping label and not the original box. To obtain an RMA Number please contact customer service at 800.266.9590. Please have your original invoice number available to expedite the process.

Once we receive your package it will be inspected. Our team will look for original packaging, and inspect the product for any scratches, dings, etc. If the product is classified as being in new condition you will receive a full refund, no questions asked. From that point we take the returned product and sell it in the used and demo section of our website. If the product contains dings, scratches or basic wear and tear the RMA will be subject to a re-stocking fee which will be determined upon completion of the inspection.

Return Processing Time

A returned product must pass through multiple hands prior to refund generation. First it must be received by our shipping department. Once received our technicians must inspect the product. After inspection the RMA is passed to the credit dept which issues the refund. Please allow up to 12 business days after we receive your return for the refund to be processed.

Defective Product Return

If you receive a product and believe it to be defective contact us at 800.266.9590 or orders@highpointscientific.com. Please describe the problem in detail and we will do our best to help correct the issue. In most instances perceived problems are simply technical adjustments that our customer service reps can guide you through over the phone. Virtually all product defects require that you contact the manufacturer directly. However, we encourage you to call us first because we have the leverage to expedite the process for you.

Shipping Error

If we ship you the wrong product we will cover all of the shipping costs associated with the product return. To expedite this please contact one of our customer service representatives and inform them of the situation. He or she will issue a call tag and have UPS pick the package up with in 24 – 48 hours.

Product pricing, availability and specifications are subject to change without notice. Prices found on this site apply to online purchases only. Internet only specials may appear on this site that may or may not apply to in-store, phone or mail orders. Conversely in-store promotions, flyers, show specials, catalog pricing, phone or mail order pricing and specials may not apply to online purchases. We will endeavor to keep web pricing current. All orders are contingent upon review by the sales staff to insure accurate product pricing and availability. Any order with pricing discrepancies, or availability issues, will not be processed until contact has been made with the purchaser. As such, payments will not be processed until the issues in question are resolved.

Sales Tax

New Jersey residents are charged NJ state sales tax. In-store pick-ups or sales require us to charge sales tax regardless of your state of residence. A word of caution, your Internet or mail order purchases may be subject to state and local use taxes. Consult a tax professional regarding your tax liability.

If an item is drop shipped from a location in one state and received by the customer in that same state then the state sales tax laws of that particular state apply. For example if a customer from California requests to have an order drop shipped by Lumicon (which is located in California) then the state sales tax laws of California will apply to that order.

Payment Processing

When you place an order at www.highpointscientific.com we authorize your card for the total dollar amount of your order. Your card is not charged until your order is ready to ship. Back-ordered items are also charged only when ready to ship. You may request to pay for back ordered items prior to them being ready for shipping. Payment by check or money order will be accepted but your order will not ship until the funds clear our bank.

Special Orders

There is a core yet small group of products that we offer as special order items. These are items that aren’t regularly stocked as a result of their market demand. Special orders require a 25% non-refundable deposit. We will be sure to indicate the special order status of an order through our website or via email or phone call after the order is placed. Through this verification we will indicate the terms of sale and will not order the product until you confirm your understanding of the terms. This process may take an extra day to execute but it protects all parties involved.

Free Shipping

At High Point we offer Free Shipping on hundreds of products! All free shipping offers are to the 48 contiguous states. In order to provide the free shipping option to as many products as possible High Point Scientific reserves the right to use a multitude of shipping options. Some of the most readily used shipping services under the free shipping promotion are UPS Ground (for larger packages) and USPS First Class Mail (for smaller packages). If you wish to have shipping options in this instance upgraded for an additional cost please contact our sales department at 800.266.9590. Dobsonian Telescopes are not covered under the free shipping promotion. High Point Scientific reserves the right to make all final decisions regarding such promotions.

General

Your orders are sent out fast! Typically, all orders placed by 1:30 pm Eastern Standard Time are shipped the same day. If you place an order after the specified time and wish to have your order shipped the same day please tell your sales representative and we will try our very best to get your order on the truck.

Domestic Shipping

Due to the nature of our product line we ship 90% of our products via UPS Ground, UPS 3-Day Select, UPS 2-Day Air or UPS Next Day Air by default. UPS is a proven partner of ours. Further, all of their shipments are sent fully insured and contain tracking numbers so you can have access to the location of your package throughout the delivery process. We do have the ability to ship via USPS upon request. Please note USPS does not offer tracking functionality, the only confirmation they offer is final destination confirmation. Additionally, USPS shipments tend to arrive less quickly when compared to that of UPS.

International Shipping

High Point Scientific ships internationally! We are however governed by dealer agreements that prevent us from shipping some of the brands we carry internationally. Due to the fact that each agreement has its own degree of complexity we ask that you email us at orders@highpointscientific.com to inquire about shipping status of a particular product.

There are no restrictions on the shipment of used and demo equipment. So if you are looking for items from Celestron or Meade please check our demo section first, if you don’t see what you are looking for contact us. Please note used and demo products are subject to warranty limitations from the manufacturer when shipped internationally. If you have any questions regarding warranty qualification contact us at orders@highpointscientific.com.

The recommended shipping method for internationals shipments is UPS. If you would like your items shipped via USPS you must request this in writing. Please note USPS does not offer tracking functionality, the only confirmation they offer is final destination confirmation. Additionally, USPS shipments tend to arrive less quickly when compared to that of UPS especially as it pertains to international shipments.