11 Reasons To Shop With Us
1 - Our team is made up of the industry’s best product consultants.When it comes to telescopes and observing the night sky, High Point Scientific is your resource. Whether you’re looking to purchase your first telescope, build a custom package from the ground up or add an astronomy camera to your setup, we’re here to support you with real people, real experts and real opinions.
2 - We provide personalized attention.Every amateur astronomer is unique, from their experience level to their setup, their astronomy goals to their budget. Our product consultants take great care in understanding your background and honing in on what you want to achieve in order to provide individualized recommendations.
3 - Our sales associates aren’t incentivized with commissions.At High Point Scientific you never have to worry about being sold something because the product advisor you’re working with is financially incentivized to sell it to you. Our unbiased, non-commissioned advisors’ only responsibility is to tailor a set of product recommendations that fit your needs and enhance your observing experience.
4 - We offer a Price Match Guarantee.Price is important! At High Point Scientific, you’re ensured the best price at the time of purchase. Our Price Match Guarantee isn’t filled with tons of caveats or stipulations, and we don’t have any exclusions. Shop with confidence, knowing that High Point Scientific stands behind our pricing and our customers.
5 - You qualify for free lifetime tech support.We understand that many of our products are technical in nature and require support. Rest assured that our team of telescope and telescope accessory experts will be standing by to support you for as long as you own one of our products! Our hope is that a lifetime of support helps to cultivate a hobby that lasts you a lifetime.
6 - We vet our product assortment.High Point Scientific represents 67 carefully vetted brands that meet our standards for quality and support. Collectively, these brands expand the ability of our product advisors to make precise, highly-tailored recommendations to our customers.
7 - We actually use the gear we sell.Astronomy isn’t just our job, it’s our hobby too. When we aren’t in the office, we’re outside observing the night sky. Our collective hands-on field experience helps inform our recommendations because we have a deep understanding of the goals and challenges of amateur astronomers.
8 - We’re not Amazon.We offer the expertise and support you need to enjoy your astronomy equipment for life -- something that big box e-commerce companies simply don’t offer. Our team of product advisors is always on standby to answer your questions or make recommendations. When you shop at Amazon, you’re going it alone.
9 - We don’t take ourselves too seriously.We treat the first-time amateur astronomer with the same level of respect and admiration as the amateur with 20 years experience. We love the fact that people want to talk to us about the topic we’re most passionate about.
10 - We understand why you’re here.Our customers buy telescopes not because they have to or need to; they buy them because they want to explore the night sky and indulge in their imagination. Observing and exploring the night sky should be fun and stress-free, therefore, so we do everything we can to make your experience seamless, making the night sky more accessible to you, your family and your friends.
11 - We have a 30-day return policy.All of us at High Point want you to be 100% satisfied with your purchase! That’s why we have a 30-day return policy that starts when you take delivery of your gear.
What our customers say about shopping with us
- “HPS sets itself apart through amazing support, knowledge and service.”
- “Nice case; but more so a great company to work with. Outstanding customer support!”
- “They are friendly, and very knowledgeable. I have been having problems with my mount, and thought a new controller would solve the problem, but it didn’t. They took the controller back, and refunded my money, then contacted Celestron to help figure out what the problem might be. That the kind of company I like to deal with.”
- “All items were affordably shipped in good time. Prices affordable and with regular sales, you’re sure to find something you want every time you visit the website. Customer service has been impeccable with all my questions answered quickly and thoroughly.”