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Return Policy

All of us at High Point want you to be 100% satisfied with your purchase which is why we offer a 30 day return policy. To start a return, please use our Contact Us form and select Returns from the subject drop down menu. (All returns must be accompanied by an RMA number.) Be sure to have the following information available:

  1. Order Number
  2. Item Number for the product you are interested in returning
  3. Reason for the return
  4. Resolution requested: Store Credit, Refund, Replacement or Exchange

You will receive a separate email with your RMA Number and return instructions. This email usually arrives within 24 hours of receiving your request. Please note: The RMA notification will be sent to the email address you provided when you placed the order.

Return Checklist

    ✓ Please write the RMA number on the shipping label. Do NOT write on the product box.
    ✓ Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.
    ✓ When repacking your return do not use duct tape or other adhesive materials that will deface the product box.
    ✓ Please use a shipping method that is trackable, such as FedEx or UPS.
    ✓ We also recommend that you insure your package. In the event that your package arrives damaged we want to make sure that you are protected.

Return Shipping Address:
High Point Scientific
Returns Department: RMA # ____________
442 Route 206
Montague, NJ 07827

Once your package arrives, it will be sorted by our warehouse and handed off to our Returns Department. Next our team will schedule your RMA for inspection. During the inspection process our team will look to confirm that the item was repackaged in the same manner in which you received it: original packaging, with all the accessories, and documentation. Your product will then be inspected for signs of use including but not limited to: scratches, dents, dings, missing packing material, manuals, components, etc. If the product is classified as being in new condition you will receive a full product refund.

If the product shows signs of use as noted above, is missing any original packing material or was not returned in the same manner in which you received it, the RMA will be subject to a restocking fee which will be determined upon completion of the inspection.

Shipping costs are non-refundable.

Return Processing Time: Typically takes 5 to 10 business days to complete the return process.

Exchange Processing Time

Your exchange order will be created at the same time your RMA is created. This will allow us to allocate the exchange item while our team waits to receive your RMA. Once we receive your RMA package our team will start the return process as stated above. After the return process has been completed your exchange order will ship out once the item is available and any applicable costs due have been satisfied. Should this item be on backorder our team will email you with the estimated lead time for the exchange order.

Defective Product

If you receive a product and believe it to be defective, please reach out to us immediately at 800.266.9590 or by completing our online Contact Us form and select Returns from the subject drop down menu. Please be sure to include the following information in the Comments:

  • Order Number
  • Item Number
  • Detailed description of the problem you are experiencing

Many times, our product advisors can guide you through technical adjustments to resolve an issue. This is accomplished by scheduling an appointment that allows our technician to dedicate the time needed to address these concerns. In the event we are unable to resolve the problem, a dedicated Manufacturer Support Specialist will be assigned to your ticket, and will remain in contact with you and the manufacturer until the situation is fully resolved.

Warranty Repair

If your item is outside of the High Point 30-Day Return Policy and is in need of repair, please reach out to us at 800.266.9590 or by completing the Contact Us form and selecting Returns from the subject drop down menu. Please be sure to include the following information in the Comments section of the form:

  • Title: Warranty Repair Assistance
  • Order Number: __________
  • Item Number: __________
  • Describe the issue you are experiencing: __________

Our Manufacturer Support Specialist will work with you and the manufacturer to make sure your warranty repair is resolved in a timely manner.

If your item was manufactured by the following:

  • ATIK
  • Astronomik
  • Optolong
  • Pegasus
  • PrimaLuceLab
  • StarlightXpress
  • William Optics
  • ZWO
  • QHY

Please contact the manufacturer directly to confirm your item or issue is covered under the manufacturer’s warranty policy. The manufacturer will work directly with you to get your situation resolved in accordance with their warranty policy. However, should you need assistance from High Point Scientific after reaching out to the manufacturer, we are always happy to offer our support during this process.

Used Product 90-Day Warranty

Used products come with a 90-Day High Point Warranty. Should you experience any issues, please reach out to us at 800.266.9590 or by completing the Contact Us form and selecting Returns from the subject drop down menu. Please be sure to include the following information in the Comments section of the form:

  • Title: Warranty Repair Assistance
  • Order Number: __________
  • Item Number: __________
  • Describe the issue you are experiencing: __________

Non-Returnable Items

Items that are not eligible for return are:

  • Custom Products
  • Books & Software
  • Maps
  • Solar Film
  • Solar Film Filters
  • Paper Solar Shades
  • Gift Cards

Still Have Questions?

Our team is here to support you Monday through Friday from 10am to 7pm EST, and Saturday 10am to 3pm EST.

800.266.9590