Extended Return Policy for the Holidays
We want you to feel comfortable shopping at High Point for all of your purchases this holiday season, therefore we will accept returns through January 31, 2020 for all orders placed from November 16, 2019 - January 1, 2020. Orders placed after January 1 will fall under our standard 30 day return policy. Please see instructions below to make sure your return is processed properly and as expediently as possible. If you have any questions about our policies, please reach out to our customer service department for help. Happy Holidays from the entire team at High Point Scientific!
Basic Product Returns
All of us at High Point want you to be 100% satisfied with your purchase! To receive a full refund less shipping (both ways) and handling fees, all returned products must be in new unopened condition, contain all of the original packing material and product components. All returns must be accompanied by an RMA Number. The RMA Number must be posted on the shipping label and not the original box. To obtain an RMA Number please contact customer service at 800.266.9590. Please have your original invoice number available to expedite the process.
Once we receive your package it will be inspected. Our team will look for original packaging, and inspect the product for any scratches, dings, etc. If the product is classified as being in new condition you will receive a full refund (less shipping costs, both ways), no questions asked. If the product contains dings, scratches or basic wear and tear the RMA will be subject to a re-stocking fee which will be determined upon completion of the inspection.
Note regarding shipping: We offer free shipping on hundreds of products! If you decide you want to return an item and it is in new condition you will receive a full refund less our initial shipping cost associated with shipping the product to you. This includes all products with free shipping promotions attached to them.
Return Processing Time
A returned product must pass through multiple hands prior to refund generation. First, it must be received by our shipping department. Once received our technicians must inspect the product. After inspection, the RMA is passed to the credit dept which issues the refund. Please allow up to 7-14 business days after we receive your return for the refund to be processed.
Exchange Processing Time
If the item was sent back for an exchange, please allow 3-7 business days for the replacement to be processed as the exchange products still require inspection by our technicians prior to assigning store credit for the exchange item.
Defective Product Returns
If you receive a product and believe it to be defective contact us at 800.266.9590 firstname.lastname@example.org. Please describe the problem in detail and we will do our best to help correct the issue. In most instances, perceived problems are simply technical adjustments that our customer service reps can guide you through over the phone. Virtually all product defects require that you contact the manufacturer directly. However, we encourage you to call us first because we have the leverage to expedite the process for you.
Custom Products, Software, Books, Maps, Solar Filters & Solar Shades
High Point Scientific does not accept returns on custom products, Software, Books, Maps, Film Solar Filters, Solar Film & Paper Solar Shades.
Return Shipping Address
Note: All returns must be accompanied by an RMA Number. RMA Numbers can be obtained by calling 800.266.9590. If an RMA Number is not obtained returns shipments will be refused.High Point Scientific - Returns Department442 Route 206Montague NJ, 07827