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Return Policy

Here at High Point we want you to shop with confidence which is why all orders have a 30 day return window which starts when you take delivery of your gear. Additionally, each return will be provided a pre-paid shipping label, the cost of which will be deducted from your return avoiding any upfront out of pocket shipping costs.

  • A full refund will be issued if the product is in unopened condition with all factory seals intact, minus the cost of the pre-paid shipping label.
  • In addition to the cost of the pre-paid shipping label, a minimum restocking fee of 10% will be assessed on all orders that are not in factory sealed condition.
  • A larger restocking fee will be assessed if the return is missing any original accessory, manuals/documentation, or warranty cards.

Original packaging is critical when assessing returns. As a result, High Point does not accept returns without the original factory packaging. This includes, but is not limited to, the following: outside shipping boxes, internal beauty boxes, foam, bubble wrap, or padding.

Proper Returns

✔
✔

Improper Returns

✘
✘

Shipping costs are non-refundable.

Defective Product

If you receive a product and believe it to be defective, please reach out to us immediately through our contact us form and choose Technical Support with a High or Urgent priority. Contact Us. Please be sure to provide a detailed description of the problem you are experiencing when filling out the form. At which point our gear experts will reach out to schedule a free 30 minute troubleshooting session for any issues you're experiencing. Many times, our gear experts can guide you through technical adjustments to resolve an issue.

If it is determined by our gear experts that the product may be defective and you are within 30 days from when you received the item, we will provide you with a pre-paid UPS shipping label to return the item back to High Point for further inspection.

  • Once received, our technician will inspect your item and if deemed defective you will be given the choice of receiving a full refund, or a replacement unit.
  • If our technician determines that the item is not defective, you will receive a refund minus the cost of the pre-paid shipping label and any applicable restocking fees.

Warranty Repair

Finding yourself in need of warranty services, or maybe you've encountered an advanced issue and just aren't sure? Not to worry - chances are the services and warranty provided by the manufacturer have you covered! However we know that navigating that process can sometimes be easier said than done - both in finding the correct place to reach out to, and knowing just what to include in your outreach. As a result we've compiled a list of manufacturers offered on our site, and created a list you can use to find the contact email - page - and warranty information for your equipment.

Additionally we've created the below email/ contact form template to help you get the most out of you initial outreach to the manufacturer. Simply fill in the [[ ]] sections below, copy, paste into your email/ contact form, attach any documents/ images, and send!

ADM

Contact Page: Here

Warranty Page: None

Email: [email protected]

Apertura

Contact High Point Scientific as we are the exclusive distributor for Apertura products

Askar

Contact Page: Here

Warranty Page: None

Email: [email protected]

AstroHutech

Contact Page: Here

Warranty Page: None

Email: [email protected]

Astronomik Filters

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Astrozap

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Atik Cameras

Contact Page: Here (select ‘Technical Support’ tab)

Warranty Page: None

Email: [email protected]

Baader Planetarium

Contact Page: Here

Warranty Page: Here (see section IX)

Email: None, need to use the above contact page.

Bob's Knobs

Contact Page: None

Warranty Page: None

Email: [email protected]

Celestron

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Coronado

Contact Page: Here

Warranty Page: None

Email: [email protected]

DayStar Filters

Contact Page: None

Warranty Page: Here

Email: [email protected]

Explore Scientific

Contact Page: Here

Warranty Page: Here

Email: [email protected]

FarPoint

Contact Page: Here

Warranty Page: Here

Email: None, need to use the above contact page.

HoTech

Contact Page: Here

Warranty Page: Here

Email: [email protected]

iOptron

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Ken Press

Contact Page: Here

Warranty Page:None

Email: [email protected]

Lunt Solar Systems

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Meade

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Optec

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Optolong

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Orion

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Parallax Instruments

Contact Page: Here

Warranty Page: None

Email: [email protected]

Pegasus Astro

Contact Page: Here

Warranty Page: Here

Email: [email protected]

PrimaLuceLab

Contact Page: None

Warranty Page: Here

Email: [email protected]

QHY

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Revolution Imager

Contact Page: None

Warranty Page: Here

Email: [email protected]

Rigel Systems

Contact Page: None

Warranty Page: None

Email: [email protected]

Sharpstar

Contact Page: Here

Warranty Page: None

Email: [email protected]

Sirius Technologies

Contact Page: Here

Warranty Page: None

Email: [email protected]

Sky-Watcher

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Software Bisque

Contact Page: Here

Warranty Page: None

Email: None, must post an issue on the manufacturer's forum. See Here.

Spectrum Telescope

Contact Page: Here

Warranty Page: None

Email: [email protected]

Starizona

Contact Page: None

Warranty Page: None

Email: [email protected]

Starlight Instruments

Contact Page: Here

Warranty Page: None

Email: [email protected]

Starlight Xpress

Contact Page: Here

Warranty Page: None

Email: [email protected]

Tele Vue

Contact Page: Here (on left side of screen)

Warranty Page: (Warranty card included w/ purchase)

Email: N/A, contact manufacturer via phone listed on above contact page.

Tele Gizmos

Contact Page: Here (see side bar)

Warranty Page: None

Email: [email protected]

Telrad

Contact Page: None

Warranty Page: None

Email: [email protected]

Thousand Oaks Optical

Contact Page: Here

Warranty Page: None

Email: [email protected]

UniStellar

Contact Page: Here

Warranty Page: Here

Email: [email protected]

Vaonis

Contact Page: Here

Warranty Page: Here

Email: None, need to use the above support page.

William Optics

Contact Page: Here

Warranty Page: None

Email: [email protected]

Zhumell

Contact Page: Here

Warranty Page: Here

Email: [email protected]

ZWO Astronomy Cameras

Contact Page: Here

Warranty Page: None

Email: [email protected]

Used Product 90-Day Warranty

Used products come with a 90-Day High Point Warranty. Should you experience any issues, please reach out to us at 800.266.9590 or by completing the Contact Us form and selecting Returns from the subject drop down menu. Please be sure to include the following information in the Comments section of the form:

  • Title: Warranty Repair Assistance
  • Order Number: __________
  • Item Number: __________
  • Describe the issue you are experiencing: __________

Non-Returnable Items

Items that are not eligible for return are:

  • Custom Products
  • Books & Software
  • Maps
  • Solar Film
  • Solar Film Filters
  • Paper & Plastic Solar glasses/Shades
  • Solar Viewers
  • Gift Cards

Still Have Questions?

Our team is here to support you Monday through Friday from 10am to 7pm EST, and Saturday 10am to 3pm EST.

800.266.9590