Original packaging is critical when assessing returns. As a result, High Point does not accept returns without the original factory packaging. This includes, but is not limited to, the following: outside shipping boxes, internal beauty boxes, foam, bubble wrap, or padding.

Defective Product

If you receive a product and believe it to be defective, please reach out to us immediately through our contact us form and choose Technical Support with a High or Urgent priority. Contact Us. Please be sure to provide a detailed description of the problem you are experiencing when filling out the form.

If it is determined by our gear experts that the product may be defective and you are within 30 days from when you received the item, we will provide you with a pre-paid UPS shipping label to return the item back to High Point for further inspection.

• Once received, our technician will inspect your item and if deemed defective you will be given the choice of receiving a full refund, or a replacement unit.
• If our technician determines that the item is not defective, you will receive a refund minus the cost of the pre-paid shipping label and any applicable restocking fees.

Warranty Repair

Finding yourself in need of warranty services, or maybe you've encountered an advanced issue and just aren't sure? Not to worry - chances are the services and warranty provided by the manufacturer have you covered! However we know that navigating that process can sometimes be easier said than done - both in finding the correct place to reach out to, and knowing just what to include in your outreach. As a result we've compiled a list of manufacturers offered on our site, and created a list you can use to find the contact email - page - and warranty information for your equipment.

Additionally we've created the below email/ contact form template to help you get the most out of you initial outreach to the manufacturer. Simply fill in the [[ ]] sections below, copy, paste into your email/ contact form, attach any documents/ images, and send!

Ready to Request a Return?

Non-Returnable Items

Items that are not eligible for return are:

• Custom Products
• Books & Software
• Maps
• Solar Film
• Solar Film Filters
• Paper & Plastic Solar glasses/Shades
• Solar Viewers
• Gift Cards

Used Product 90-Day Warranty

Used products come with a 90-Day High Point Warranty. Should you experience any issues, please reach out to us at 800.266.9590 or by completing the Contact Us form and selecting Returns from the subject drop down menu. Please be sure to include the following information in the Comments section of the form:

• Title: Warranty Repair Assistance
• Order Number: __________
• Item Number: __________
• Describe the issue you are experiencing: __________