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Job Title – Sales/Astronomy Product Advisor

Position Summary

About Us

High Point Scientific is one of the largest specialty retailers of Telescopes & Telescope Accessories in the World! We strive to be the best company for our customers to buy from, our employees to work for, and our vendors to sell to! We have worked hard to build a team of 30 amazing associates that embody our founding principles and are always looking for talented and energetic individuals to join our tech support team!

About You

You’re well versed in telescope and astrophotography equipment. You are inspired by the night sky and motivated to introduce as many people as humanly possible to it!

The chemistry amongst our team is tremendous! You must be an optimist, laid back, empathetic, and motivated to improve and be challenged continually! You must work relentlessly to support our customers and resolve their astronomy gear-related technical questions.

We look for individuals that have a strong work ethic, communication skills (both oral and written), organizational skills, and the ability to promote our brand. We look for self-starters with strong problem-solving skills and an analytical mind. Most importantly, we look for great people who have fun and enjoy their work!

Summary of Primary Functions

As a member of the Product Advisor Support team, you will play a critical role in delivering on the High Point Scientific promise of providing an exceptional level of customer service in the astronomy industry. You will achieve this through consultative communication with the customer and offering unbiased product recommendations and solutions that fulfill their astronomy needs.

Essential Duties & Responsibilities

As part of the Product Advisor Support team, your role will be to respond to all forms of inbound customer communication. Duties include, but are not limited to, phone, email, chat, and the occasional trade show. Below is a breakdown of the different forms of inbound customer communication.

Phone Support

  • General technical support questions
  • Visual astronomy technical support
  • Astrophotography technical support
  • Sales (order generation)
  • RMA (creation)

Email & Live Chat Support

  • General technical support questions
  • Visual astronomy technical support
  • Astrophotography technical support

Product Testing & Evaluation

  • Test products under the night sky
  • Provide detailed feedback & brief our team on your experience

In addition to the above, you may be asked to support other departments based on workload, special tasks, or company initiatives. The responsibilities for those tasks will be laid out by your direct manager.

Qualifications

  • Knowledge and understanding of the latest telescope astrophotography equipment and observing/imaging techniques
  • Strong computer skills & typing skills
  • Comfortable with Google applications
  • Ability to type 50 words per minute accurately
  • Exhibit strong interpersonal skills and a desire to help amateur astronomers improve their experience under the night sky
  • Demonstrate the ability to stay organized in a fast-paced work environment
  • Display the ability to communicate via email professionally with few errors
  • Analytical mindset

Job Type:   Full Time - Monday - Friday with occasional Saturday

Salary:   Dependent on experience level

To Apply: Send resume and cover letter to [email protected]. We look forward to hearing from you!